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Refund Policy
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Refund Policy Refund Policy
Peterpans Adventure Travel recommends you consult your travel insurance company to claim requesting prior to contacting Peterpans Adventure Travel.
Any request for cancellations and/or refunds will attract a 50% administration fee.

No guarantee can be given as to any refund. Any refunds given may take up to a minimum of 30 days and can only be paid by direct bank deposit (to an Australian account) or credit card deposit.

Peterpans Adventure Travel will attempt to cancel the booking with the individual tour operators upon receipt of written request.

Peterpans Adventure Travel will pay to the client any refunds received from the individual tour operators less the 50% cancellation fee.

Peterpans Adventure Travel will use its best endeavours to make changes to a clients itinerary however Peterpans Adventure Travel gives no guarantees in that regard and the client is expected to mare sure of requirements before booking with Peterpans Adventure Travel. It is your responsibility to check your tickets carefully; you have 48 hours to query discrepancies on your tickets to rectify any differences.

Any change will incur a minimum 30% administration fee (even if a cancellation fee is not charged) and any extra tour fees will be required to be paid before the itinerary change is approved by Peterpans Adventure Travel.

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Our Branches:
Adelaide: 1800 188 799   Airlie Beach: 1800 213 225   Brisbane - City: 1800 009 892   Brisbane - Fortitude Valley: 1800 331 302   
Byron Bay: 1800 252 459   Cairns: 1800 632 632   Call Centre: 1800 669 424   Japan : 1800 997 325   
Korea: 1800 091 771   Melbourne - City: 1800 886 590   Melbourne - St. Kilda: 1800 992 771   Melbourne - Sthn Cross Station:    
Noosa: 1800 777 115   Perth: 1800 672 156   Rainbow Beach: 1800 103 823   Sydney - Bondi: 1800 670 105   
Sydney - Bondi Junction: 1800 550 471   Sydney - City: 1800 009 947   
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